When you acquire or fit an OEX product you have the peace of mind in knowing that it is backed by a comprehensive warranty against defects in materials and workmanship for the period outlined in the following table. The OEX Warranty is provided in additional to any rights you may have under the Australian Consumer Law.

To make a claims under the OEX Warranty you should return the faulty product to your place of purchase your expense, together with  details of the fault and the vehicle application and mileage.

In order to assist us to assess your claim, please ensure you provide proof of purchase in the form of an invoice or invoice number from the place of purchase.

The OEX Warranty does not apply to failure or damage to a product caused by incorrect or faulty fitment, accidental or intentional damage, failure of other products, incorrect application, environmental damage or repair or modification carried out by anyone other than GPC Asia Pacific.  Use of refrigerant gas other than that specified below and in the product specifications may cause damage to which the OEX Warranty will not apply.

The OEX Warranty does not cover charges incurred for rectification, de-installation, re-installation and shipping unless the charges have been previously approved in writing by GPC Asia Pacific.

To the fullest extent permitted by law, GPC Asia Pacific excludes any liability generally and under this OEX Warranty for lost profit, lost revenue, or any hire car, towing or accommodation costs associated directly or indirectly with the failure of any OEX product. All OEX products come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Conditions for Air Conditioning Components & relevant Tools and Equipment:

R12 and R134A and in some cases R404 are the only refrigerants recognised or recommended and approved by the O.E manufacturers for use with automotive products.  GPC Asia Pacific applies these recommendations to OEX products.  For more information concerning any OEX air conditioning components, tools & equipment and common possible causes for their failure, please refer to our “Common causes for air conditioning component, tools & equipment failure” document, by clicking the link.


**Passenger Vehicle:

Sedan, wagon, utility, SUV, 4WD or van or not more than 2 tonne carrying capacity, which is designed, used and maintained for private use and the transportation of people. Not used for hire, compensation, profit, or in the furtherance of a commercial enterprise. On road use only.

***Commercial vehicle:

Vehicles designed, used and maintained for the transportation of persons or property for hire, compensation, profit or in the furtherance of a commercial enterprise. Includes on road and off road use.


GPC Asia Pacific (“we”, “us” and “our”) understands how important it is to protect the personal information of our customers. We take care to comply with the Privacy Principles contained in the Privacy Act and provide you with a level of comfort that the information you provide to us will be managed in accordance with law.

This Privacy Policy describes how we collect, use and dispose of the personal information of our customers.

What personal information do we collect?

We may collect information from you which reasonably identifies you as an individual, including your name, email address, telephone number, vehicle registration number and billing address.

How do we collect and store your personal information?

We may collect your personal information when you provide details through our website, contact us by phone, email or in-store or when you complete forms. Our website also uses cookies which stores personal information that you provide to track user traffic patterns and to better serve you when you revisit the website. You can disable cookies in your browser.

Your personal information will be securely stored by us, including in our data warehouses located in Australia and by selected third party providers located in Australia. Personal information relating to customers located in New Zealand may also be stored by us and our selected third party providers in New Zealand.

Why do we collect your personal information?

We may collect your personal information to:

  1. process transactions, both in-store and online;
  2. answer your questions, resolve your complaints and conduct investigations;
  3. market and sell our products and promote our brands;
  4. comply with any legal requirements;
  5. conduct research to better understand and serve our customers and for statistical purposes;
  6. communicate with you, including where we need to conduct a product recall;
  7. prevent fraud, including services to protect your information; and
  8. provide you with marketing offers and information about our brands.

If we want to use your personal information for other reasons, we will contact you and ask you for your consent.

When do we disclose your personal information?

We may disclose your personal information to people and organisations:

  1. that provide us with services to promote our products;
  2. that carry out, or help us to carry out, our business activities including our agents, contractors and external advisors;
  3. that maintain our information technology and payment system infrastructure; and
  4. to whom we are authorised or required by law to do so.

Your personal information may also be disclosed by us to other people and organisations that you have consented to.

What rights do you have in relation to your personal information?

You have the right to access your personal information and require us to correct any of your personal information.

To access or correct your personal information, please contact us.

You can also contact us by writing to our Privacy Officer at:

  1. GPC Asia Pacific Pty Limited (ABN 97 097 993 283) of 22 Enterprise Drive, Rowville, Victoria, 3178, Australia; or
  2. GPC Asia Pacific Limited (Company No. 1158404) of 510 Mt Wellington Highway, Mount Wellington, Auckland, New Zealand.

How do you make a complaint?

If you would like to make a complaint regarding our use of your personal information, you can contact us.

If you are not satisfied with the outcome of your complaint, you can contact the Officer of the Australian Information Commissioner or the New Zealand Privacy Commissioner.

Who do you contact for further information?

If you require further information about this Privacy Policy, you can contact us.